The world of IT support is changing and has become more demanding and diverse than ever. Many CIOs struggle with IT Service Management (ITSM) and constantly run into obstacles in addressing the various needs in a timely manner. Users need support for everything from remote access, VoIP systems, mobile device management, printing, software applications, password resets, to guidance on upgrades and systems optimization.  With user expectations being so much higher today, even the most basic of services require immediate attention. Understanding the limitations for many small to medium size businesses, PC Professional has created a team of experts in all facets of a company’s end user support needs. Whether onsite or remotely, PC Professional is in position to support all the dynamic needs of your business across all industries.

If your business is looking for more of a tactical support alignment, our Help Desk services provides:

  • Single Point of Contact (SPOC) for all your IT Support needs
  • Basic Incident and Problem Management through remote and onsite services
  • Problem resolution and escalation procedures
  • Service Level Agreements (SLAs)
  • Tracking solution for all helpdesk incidents
  • Centralized database for ticketing and historical knowledge base

For more of a strategic engagement across your organization and business units, PC Professional’s Service Desk provides:

  • Single Point of Contact (SPOC) for all IT areas/applications/business processes
  • In-depth Network Assessment with detailed reporting at all IT and business levels
  • Full integration with other Service Management processes
  • Change and configuration Management
  • Service Level and SLA Management for all vendors, systems and processes
  • Self-Service/Service Catalogue for Mobile Workforce enablement and Intuitive User Experience
  • Asset Discovery and Management for all hardware to software

PC Professional’s Managed Service and vCIO strategy stands out in the industry due to our intimate involvement with every aspect of your business needs. Not only do we work closely with IT personnel on staff, we make it our goal to become an extension of your staff. We pride ourselves in our 34 years of commitment to the business community and personally challenge ourselves constantly to provide quicker and better quality service to your organization.

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