SERVICE LEVEL AGREEMENTS 
Contract. Prevent. Single Point of Contact. Inclusive.
Multi-vendor Support. Peace of Mind.
Business today relies heavily on the quality of IT
services. Degradations in IT Service delivery can be
costly and damaging to business. More and more organizations
are implementing strict Service Level Agreements to
ensure high standards of IT service.
PC Professional is committed to providing reliable,
high-quality support its customers. PC Professional’s
main objective is to save you time and money by eliminating
the hassle of dealing with multiple vendors. One call
to PC Professional provides you with responsive and
effective service to repair and service any of your
computer equipment . Consistent access to your data
is a high priority for PC Professional and is part of
the reason PC Professional makes commitments in the
form of Service Level Agreements (SLAs) that provide
certain rights and remedies regarding the availability
and performance of our service.
Support/Maintenance Contract Management:
PC Professional takes the hassle out of contract management.
We protect against costly errors, prevent missed opportunities
and avoid unnecessary expense.
Benefits of Using Our SLA Services:
• Technical Assistance Center (TAC) Hotline
• All Inclusive and Custom Agreements
• Save time and resources
• Preventative Maintenance
• Computer/Network Troubleshoot/Repair
• Next Day Guaranteed Response
Asset Management:
PC Professional leverages its deep knowledge of your
company to most effectively manage the life-cycles of
your infrastructure assets.
PC Professional offers a comprehensive line of cost
effective service agreements in the form of Flexible
Contracts Based on your needs and Service Level Agreements
(SLA). The Service Level Agreement is designed for the
customer that requires a proactive approach to limiting
down time. Whether it’s updating your server patches
and virus definitions, installing the latest service
packs or simply cleaning your printers before parts
break, PC Professional is there to proactively remedy
the situation.
Why use PC Professional’s Service Level Agreement
Services?
PC Professional provides detail oriented Service Level
Agreements that can be all inclusive, saving you and
your staff valuable time. No need to approve individual
parts costs, they can be included in the contract. We
include quarterly Preventative Maintenance to ensure
that your equipment and environment stay up and running.
Our service contracts take the reactive nature out of
IT and bring forth a proactive approach.
PC Professional combines deep industry and vertical
specific expertise, powerful research capabilities and
innovative thinking to identify and define our customer’s
needs, provide a framework for understanding, simplify
complex issues, reduce areas of conflict, encourage
dialog in the event of disputes and eliminate unrealistic
expectations. To schedule an appointment, contact us
today.
Contact us at support@pcprofessional.com
or call 510.465.5700.
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