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“I felt a sense of calm when I noticed something
was not quite right with the server this morning. My
sense of calm was because I knew you guys were looking
and would take care of us.”
- Cheryl White, Alan Kropp & Associates
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REMOTE MONITORING & MANAGEMENT (RMM)
Device Monitoring and Alerting. Asset Management.
Remote Control. Patch Management. Scripting. Alerting.
Escalated Response & Deployment
PC Professional utilizes next generation technology
to provide proactive Remote Monitoring and Management
services that can improve the reliability and performance
of your business technology. We can continuously monitor
and proactively manage your IT systems which will allow
us to respond rapidly to your technology issues and
provide detailed activity reports that can assist you
in evaluating the business value of your investments
and make improvements where needed.
Our Remote Monitoring and Management Services include
the following features:
Device Monitoring and Alerting
Monitoring of all critical network components such
as workstations, servers, applications, websites, network
services and network devices.
Asset Management
Advanced auto-discovery technology to reliably collect
accurate and essential network data.
Remote Control
Remote Control offers lightning fast, secure connections
from any browser to any Windows device residing within
your site.
Patch Management
Leveraging the power of Microsoft’s Windows Services
Update Server (WSUS), Managed Workplace provides fast
and reliable patching capabilities on servers and workstations
to help us proactively defend against network threats
and outdated software versions.
Scripting
Remote Scripting provides flexible remote management
capabilities by allowing us to deploy, when needed a
variety of scripts for maintenance, repair, installation
or any other task based script.
Alerting
Based on the monitoring being performed, we can define
search strings, thresholds, events or many other parameters
with alerts sent to you along with monthly summary reports.
Escalated Response & Deployment
PC Professional will include guaranteed on-site or
remote deployment to resolve failure issues as part
of our monitoring and managed services. Response time
will vary (2 hours, 4 hours, or 8 hours) depending on
criticality of the situation.
Contact us today at sales@pcprofessional.com
or call 510.465.5700 to set up your VPN solution or
for more information.
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Core Services
Core Partners and Certifications
Microsoft Gold Partner
Microsoft Small Business Specialist
Microsoft Rapid Adoption Program
Microsoft Desktop Deployment Planning Services
Symantec Silver Partner
Cisco SMB Select Partner
IBM Business Partner
Xerox Business Partner
Lenovo Business Partner
HP Service Center
VMware Professional Partner
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