TECHNICAL SUPPORT

PC Professional excels in providing multi-vendor, multi-platform computer support when clients need it most.

PC Professional's computer services help keep clients' desktop and network equipment running. Our Technical Support Services address the challenges clients frequently face. By dispatching Technical Computer Engineers on-site or simulating the problem in our Configuration Center, we come up with real solutions to real problems.

On-site Support

PC Professional offers a wide variety of on-site support options:

Outsourcing: PC Professional can provide your firm IT services on an outsourced basis starting at a minimum of four hours a week. Scheduling of outsource services are flexible to meet your business needs.

Service Contracts: Annual plans that cover workstations, servers, printers, and network operating systems simplify the process of ongoing maintenance and repair. Choose from several service levels.

Troubleshooting: Receive total support for networking and desktop hardware and software. See the Technology Vendors we represent.

Desktop: Installation & Upgrade: Memory, hard drive and OS upgrades optimize desktop performance. New system installs include custom-configuration and performance testing before delivery to ensure proper network connection.

Server: Installation & Upgrade: Our core competencies and expertise reside in Microsoft Server Technologies and multi-platform environments. Server installations and customization includes: messaging, directory structures, and security.

Warranty: We support individual manufacturer warranties with on-site support on all products that we have sold.

Off-site Support

PC Professional also offers a wide variety of off-site support options.

Depot Repair: Depot services include the diagnosis and repair of laptops, printers, desktops & servers.

Custom Configuration & Testing: PC Professional custom configures and tests all systems prior to client delivery. These services also include system imaging to assist clients with their technology refresh.

Remote Management & Monitoring (RMM): Off-site monitoring and maintenance to actively resolve network issues, perform LAN administration and troubleshooting.

Warranty Repair: PC Professional provides warranty replacement or repair service for a number of manufacturers and handle warranty repair issues for all products we sell. See the products we are authorized to service.