They Had Microsoft 365. They Just Didn’t Have Anyone Protecting It.
Here’s something we run into more than you’d think.
A company moves its whole operation into Microsoft 365: emails, files, and everything of importance. But nobody stops to ask: what happens if something goes wrong with this data?
Unfortunately, Microsoft doesn’t back it up for you. That’s on the customer, and most people don’t find that out until it’s too late.
That’s exactly where this Oakland energy company was when they came to us. They had Microsoft 365, but nothing protecting what was in it.
The Challenge
Unreliable IT Support
Our client’s previous IT provider was unresponsive and inconsistent, leaving critical issues unresolved and disrupting their day-to-day operations.
Zero Backup Coverage
They had no backup protection for their Microsoft 365 and cloud data, leaving them vulnerable to malicious cyberattacks.
When you’re running an energy business, this level of service falls short. You need someone who picks up the phone, handles it quickly, and ensures your data is fully protected.
What We Did
Automate
We got them set up with a fully automated cloud backup and recovery solution built specifically for Microsoft 365. Every email, file, and account is backed up continuously—no manual steps, no gaps.
Compliance
We also put in an immutable audit log. Meaning, the backup record can’t be changed or deleted, which matters a lot when you’re in a compliance-sensitive industry like energy.
Help Desk
We took over help desk support. We respond in 15 minutes or less and most issues are resolved remotely within the hour.
What Changed
The short answer: they stopped worrying about their data.
With us, their Microsoft 365 environment is protected automatically, verifiably, and with documentation that’s always accessible. And if their data ever gets lost, whether it’s from ransomware or an accidental deletion, recovery is fast and complete.
And the slow-response, finger-crossing days with their old provider? Done. Now, they’ve got a team that actually shows up.
Not Sure If Your Microsoft 365 Data Is Actually Backed Up?
Most Bay Area businesses find out the hard way. Let’s make sure you’re not one of them.