Managed IT Services

Let Us Take Care of IT

An all-in-one IT management system that provides comprehensive IT support.

4 Benefits of Managed IT Services

Components of Managed IT Services

✓ Tailored Packages
We know that every businesses' needs are completely different from the next, so we offer 100% custom packages for any business size or budget

✓ Predictable costs 24/7
PC Professional doesn't charge you more when your network is down or a server fails. Our flat-rate fee covers all of that whenever you need it done.

✓ Ramped up productivity
Never stress again about network failures, as our managed services include around-the-clock monitoring of your computers and network to help prevent problems before they happen.

✓ Rapid Response Rate
Part of what makes our managed services so exceptional is how fast we are to respond. We guarantee a 1-hour or less response rate by our friendly customer service team during business hours.

IT Outsourcing
Hybrid
Help Desk copy
Remote
Secure_small
PeaceofMind
Virtual_Cio

IT Outsourcing or In-House IT *
Whether you need us outsourced or working with your current IT team, we're flexible and ready to help! Scroll down below to learn more about our IT Outsourcing.

Managed Cloud Services
We implement safeguards and controlled access to protect cloud applications and resources stored online.

Help Desk
We guarantee a 1-hr response rate by our friendly customer service team.

Remote Monitoring
We actively monitor your equipment remotely, and can quickly detect and take action on any alerts.

Managed Security
We provide around-the-clock intrusion detection, security audits, response to emergencies, and more.

Peace of Mind
We take care of IT, so you can relax. In the event of a disaster, we've got your back with a recovery plan.

* Virtual CIO
PC Professional's Virtual Chief Information officer package. See below for more details.

Components of Managed IT Services

IT Outsourcing

IT Outsourcing or In-House IT *
Whether you need us outsourced or working with your current IT team, we're flexible and ready to help! Scroll down below to learn more about our IT Outsourcing.

Hybrid

Managed Cloud Services
We implement safeguards and controlled access to protect cloud applications and resources stored online.

Help Desk copy

Help Desk
We guarantee a 1-hr response rate by our friendly customer service team.

Remote

Remote Monitoring
We actively monitor your equipment remotely, and can quickly detect and take action on any alerts.

Virtual_Cio

* Virtual CIO
PC Professional's Virtual Chief Information officer package. See below for more details.

PeaceofMind

Peace of Mind
We take care of IT, so you can relax. In the event of a disaster, we've got your back with a recovery plan.

Secure_small

Managed Security
We provide around-the-clock intrusion detection, security audits, response to emergencies, and more.

Virtual CIO Package

PC Professional’s Virtual Chief Information Officer (CIO) package provides you with data protection against cyber-attacks and solutions to tackle any IT-related issue without acquiring the salary costs of hiring a full-time technician. We will analyze your current IT environment and provide solutions to streamline and enhance your data infrastrucutre.

Our Technology Assessment is a comprehensive IT audit of your company’s
network infrastructure, processes, and policies to generate a detailed report of technological deficiencies and recommendations for improvement.

Our technicians will investigate and expose your company’s potential security vulnerabilities in order to provide the most thoughtful plan of action.

We will set you up with a proactive security tracking to carefully monitor your system for potential threats with regular testing to confirm servers and backup solutions are fully functioning in case of failure.

Through our partnerships with big-name manufacturers such as Microsoft, we are dedicated to delivering the best price and service possible for the products deemed critical to your company’s architecture.

A strategic plan is implemented based on your budget, projection of growth,
customer and employee needs, as well as specific goals for your business.

We assess all departments of an organization and offers software & hardware solutions to make your workflow more efficient and adaptable to your every-changing environment.

IT Outsourcing

IT Outsourcing is one of PC Professional's core services. When you outsource to us, we guide and assist on every aspect of your IT — from purchasing new hardware and software, to remote management and on-site engineer work.

In addition, we can also serve as your IT department, supplementing short-handed staff and offering subcontracting services that suit your current needs. At PC Professional, we strive to make sure that your IT helps your organization be the best it can be!

PC Professional Outsourcing Services

We manage the details of each project and the steps required to make sure it gets done so you don't have to.

Our remote monitoring will gather the health status of your devices, networks, and computers with activity reports and automates scheduled maintenance tasks.

Clients can submit any ticket items through the client portal on our website, which automatically creates a ticket for our team to address and escalates issues to the appropriate personnel to handle. We are very quick to respond to all ticket items.

We provide routine checkups on your PCs, network, printers, and other hardware to make sure devices are running smoothly.

Security audits are customized based on your IT infrastructure. They are important to verify the effectiveness of your strategy, clean up and reduce costs of any unnecessary hardware or software, check on your organization's compliance regulations, and more.

We check to make sure your data is set up for successful recovery and transfer with a specific data backup/archive operation.

We oversee the overall operational effectiveness of your organization by examining key components including but not limited to routers, firewalls, servers, user devices/computers, data storage, software, processes, policies, staff training, and cloud services.

We have excellent user support and customer service! Whether you need us to fix the issue remotely or on-site, we will do everything we can to make sure your end users get the help and resources they need.

Is it Time to Outsource?

If you’re trying to grow an organization or a business, but IT is hindering that process, it might be time to outsource. High turnover from techs and constantly needing to find specialized help for skill gaps can be signs that techs are overworked, and that outsourcing is a good choice for you. Partnering with PC Professional means that you have an entire team at your fingertips, and over 40 years of experience to help you. PC Professional helps IT grow with your organization, not against it.

Time and Money

Outsourcing takes the stress of IT off employee backs, especially when remote service and the 24/7 helpdesk support is only a call away. Reduced stress keeps turnover low and morale high, and on top of that, the savings from outsourcing mean that you don’t have to agonize over hard payroll decisions like cutting employee benefits.

For a Happy Workplace

Outsourcing takes the stress of IT off employee backs, especially when remote service and the 24/7 helpdesk support is only a call away. Reduced stress keeps turnover low and morale high, and on top of that, the savings from outsourcing mean that you don’t have to agonize over hard payroll decisions like cutting employee benefits. Keep everyone happy and working on the stuff that really matters.

Need more information? We are highly responsive and ready to take your call at 510-874-5871 or you can leave us a message using our online contact form.