10 Things We Do Better

1. High Touch Communication
Our goal is to answer every call with a LIVE person. We are known to be fast, highly responsive and reliable. No more long wait times listening to an automated menu. If you happen to get our voicemail it becomes a ticket on our service board immediately and you can be sure to get a call back.

2. Security is Paramount
At PC Professional, we follow and enforce Security Best Practices for all our clients, as well as internally. Your Security is only as good as the weakest link in the chain. We educate our team and our clients on cyber security to keep networks safe. We got your back!

3. Fast Response To Requests
Emergency response time is one hour or less guaranteed. A live person will answer your call, or you can enter a service ticket yourself online with our streamlined service ticket system. We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.

4. No Geek Speak
You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.

5. A Wide Spectrum of Skills and Experience
We hire only seasoned, professional technicians with plenty of experience and provide them with continuing education opportunities on a regular basis to allow them to stay current with the latest technology.
We also handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your internet connectivity, website management, and maintenance renewals, and any other related technology needs.

6. We Are FUN to Work With
Anyone can fix a computer, but the experience of working with the person helping you is so important. The PC Professional team genuinely cares about every client, and shows it through our friendly and professional communication.

7. Reputable
PC Professional has been around since 1981, making us a respected leader in the community and the industry. Our proudest accomplishment is the large number of long term clients who year after year put their trust in us.

8. We Help Solve Your Business Problems
We sit on the same side of the table as YOU to provide business solutions to business problems. We don’t try to sell you the latest techno gizmo – instead – we listen to your business problems and offer several strategies to resolve the ROOT of the problem and achieve your objectives.

9. 100% Satisfaction Guarantee
We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.

10. Proactive
Our service philosophy is proactive, not reactive. With state-of- the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.