Ransomware doesn’t give you a warning. By the time you know it’s there, it’s already done its damage.
That’s the situation this Sunnyvale law firm was in when they called us. Their server had been hit; their network was down. The client files they depend on and are obligated to secure, were at risk.
They needed someone who could move fast and get it right.
What We Did
We got in there quickly.
The first thing we did was figure out where the attack came from. You can’t fix a breach without understanding it—and if you don’t close the door, issues will keep coming in.
Once we identified the source, we locked down the environment to ensure there wouldn’t be any further spread.
Then we ran a complete system clean. No remnants, no back doors, nothing left behind.
Then we restored all of their data; every client file, every record, every document that had been at risk was 100% recovered.
But recovery isn’t enough, we had to harden their security posture too. If you put everything back the way it was, you’re set up for the same problem again. To combat this, we implemented better protections before we handed the keys back.
What Changed
When the firm was back up and running it was with their data fully intact and with a more secure environment than what they started with.
For a law firm, data loss isn’t just an operational problem. It’s a professional and ethical one. Getting 100% of that data back mattered a lot.
We get a lot of calls like this, ones where something has already gone wrong and people need someone to show up and fix it. Those situations don’t make us nervous. They’re exactly what we train for.
If you’ve got good IT support and good data protection in place, recovery is possible. If you don’t—the outcome can be very different.
Ransomware Doesn’t Care How Big or Small Your Firm Is
PC Professional provides managed cybersecurity and rapid incident response across the Bay Area. Let’s make sure you’re ready before it’s an emergency.